Vendor Terms

Effective Date: April 27, 2025 Last Updated: April 27, 2025 Welcome to automessa.com (“Company,” “we,” “our,” or “us”). These Vendor Terms & Conditions govern the relationship between automessa.com and any vendor, service provider, reseller, implementation partner, technology partner, consultant, agency, freelancer, contractor, or third-party provider (“Vendor,” “Partner,” “you,” or “your”) who provides services, support, products, integrations, software, marketing, implementation, or other business-related assistance to automessa.com or its customers. By registering as a vendor, partnering with us, providing services, or accepting work from automessa.com, you agree to these Vendor Terms & Conditions. If you do not agree, you must not provide services or act as a vendor for automessa.com. 1. Vendor Eligibility To work with automessa.com, you must be legally capable of entering into a business agreement. You confirm that: You are at least 18 years old. You have the legal authority to represent yourself or your business. You are legally permitted to provide the services offered. All information provided by you is accurate, complete, and up to date. You will comply with all applicable laws, industry standards, and platform policies. We reserve the right to approve, reject, suspend, or terminate any vendor relationship at our sole discretion. 2. Vendor Registration & Information Vendors may be required to provide accurate business and identity information, including: Full name or company name Email address Phone number Business address GST or tax details, if applicable Bank account or payment details Service category Portfolio, experience, or references Any documents required for verification You agree to keep your information updated at all times. Providing false, misleading, incomplete, or fraudulent information may result in immediate rejection, suspension, or termination of the vendor relationship. 3. Scope of Vendor Services Vendors may provide services including, but not limited to: WhatsApp Business API setup support Meta Business verification assistance GreenTick verification assistance CRM setup and configuration Chatbot creation Automation workflow setup Website or eCommerce integration Technical support Customer onboarding assistance Marketing or sales support Software development API integration Consulting or training services Any other service approved by automessa.com The exact scope of work, timeline, deliverables, pricing, responsibilities, and payment terms may be defined separately through written communication, proposal, invoice, purchase order, agreement, or project confirmation. 4. Vendor Responsibilities As a vendor of automessa.com, you agree to: Provide services professionally and ethically. Deliver work within agreed timelines. Maintain service quality and accuracy. Follow instructions, project requirements, and brand guidelines. Protect confidential information. Avoid misleading promises to customers. Comply with Meta, WhatsApp, Facebook, Instagram, and third-party platform policies. Avoid any activity that may harm the reputation of automessa.com. Communicate clearly and promptly. Immediately report any issue, delay, risk, or customer concern. You are responsible for the quality, legality, and accuracy of the services you provide. 5. Compliance with Meta, WhatsApp & Third-Party Policies If your services involve WhatsApp Business API, Meta Business Manager, Facebook, Instagram, Messenger, chatbot automation, CRM, or third-party integrations, you must comply with all applicable platform policies. You acknowledge that Meta/WhatsApp controls: Business verification approval WhatsApp Business API approval Display name approval GreenTick verification Message template approval Account quality status Messaging limits Campaign restrictions Account suspension or rejection You must not guarantee approvals, delivery rates, GreenTick verification, campaign results, or platform outcomes unless officially confirmed by the relevant third-party platform. 6. Vendor Conduct Vendors must act honestly, professionally, and respectfully while dealing with automessa.com, its team, customers, partners, and third-party providers. You must not: Misrepresent your relationship with automessa.com Make false claims about our services Mislead customers regarding approval, pricing, timelines, or results Collect unauthorized payments from customers Contact customers for personal business without permission Use abusive, threatening, or unprofessional language Share confidential information with unauthorized parties Damage, misuse, or exploit our brand, platform, customers, or data Violation of this section may result in immediate termination and legal action. 7. Confidentiality During your relationship with automessa.com, you may receive access to confidential information, including but not limited to: Customer data Business strategies Pricing Technical documents API credentials Login details Project details CRM records Automation flows Internal processes Sales data Vendor agreements Software or platform information You agree to keep all confidential information strictly confidential. You must not disclose, copy, share, sell, misuse, or use confidential information for any purpose other than providing approved services to automessa.com. This obligation continues even after your vendor relationship ends. 8. Customer Data Protection If you access customer data while providing services, you agree to handle it carefully and legally. You must not: Copy customer data without permission Use customer data for personal or external business Sell, share, or transfer customer data Upload customer data to unauthorized tools Contact customers outside approved communication channels Store customer data longer than required Misuse phone numbers, emails, chat records, or CRM data You must immediately report any data breach, unauthorized access, or suspected misuse to automessa.com. You are responsible for any loss, claim, penalty, or legal action caused by your misuse of customer data. 9. Intellectual Property All trademarks, logos, software, source code, designs, workflows, dashboards, documents, content, business processes, and platform materials related to automessa.com remain the property of automessa.com or its licensors. Any work, content, integration, documentation, design, code, configuration, chatbot flow, automation flow, or deliverable created by you for automessa.com or its customers may become the property of automessa.com, unless otherwise agreed in writing. You may not: Copy or resell our platform Reuse our internal documents without permission Use our logo or brand name without written approval Reverse-engineer or duplicate our software Create competing products using our confidential information Claim ownership over work created for automessa.com after receiving payment 10. Payments & Vendor Fees Vendor payment terms will be decided based on the agreed scope of work, project, invoice, commission structure, or written confirmation. Payments may be based on: Fixed project fees Monthly retainers Hourly charges Commission-based work Milestone-based payments Service-based payouts Custom agreed pricing Payments will be released only after satisfactory completion, approval, and verification of the agreed work. automessa.com may withhold or delay payment if: Work is incomplete Work quality is poor Deliverables are delayed Customer complaint is received Vendor violates these Terms Required documents or invoices are not submitted Fraud, misconduct, or policy violation is suspected Applicable taxes, TDS, GST, bank charges, or government deductions may be applied as per law. 11. No Unauthorized Charges Vendors must not collect direct payments, hidden fees, additional charges, or commissions from automessa.com customers without written approval. All customer billing, if applicable, must be handled only through approved channels. Any unauthorized payment collection may result in immediate termination, withholding of vendor payments, and legal action. 12. Service Quality & Delivery Vendors must deliver work according to the agreed quality, timeline, and scope. If work is delayed, defective, incomplete, or below expected standards, automessa.com may request revision, correction, replacement, or cancellation. Repeated delays, poor communication, low-quality work, or customer complaints may result in suspension or termination of the vendor relationship. 13. Non-Solicitation During your vendor relationship and for a reasonable period after termination, you must not directly approach, solicit, divert, or take away customers, leads, employees, vendors, partners, or business opportunities of automessa.com for your own benefit without written permission. You must not use customer information, project details, or internal business data obtained through automessa.com for personal or competing business purposes. 14. Conflict of Interest You must disclose any conflict of interest that may affect your work with automessa.com. You must not engage in activities that directly harm, compete unfairly with, or create reputational risk for automessa.com. Working with other businesses is allowed unless it creates misuse of our confidential information, customer data, brand identity, or business opportunities. 15. Third-Party Tools & Integrations If you use third-party tools, APIs, plugins, software, or services while working with automessa.com, you are responsible for ensuring that such tools are legal, secure, properly licensed, and suitable for the project. You must not use pirated software, unauthorized scripts, unsafe plugins, malware, or tools that may create security or legal risks. automessa.com is not responsible for vendor misuse of third-party tools. 16. Limitation of Liability To the maximum extent permitted by law, automessa.com shall not be liable for indirect, incidental, special, consequential, punitive, or business-related damages arising from vendor engagement. This includes but is not limited to: Loss of profit Loss of revenue Loss of opportunity Loss of data Delayed payments due to incomplete documentation Project cancellation Third-party platform issues Customer rejection or complaint Meta/WhatsApp approval delays or rejections Our liability, if any, shall be limited to the unpaid amount owed for the specific approved vendor work. 17. Indemnification You agree to indemnify, defend, and hold harmless automessa.com, its owners, directors, employees, customers, partners, affiliates, and service providers from any claims, losses, damages, penalties, legal fees, liabilities, or expenses arising from: Your breach of these Vendor Terms Your negligence or misconduct Your poor-quality or incomplete service Your misuse of customer data Your violation of Meta, WhatsApp, or third-party policies Your violation of applicable laws Your unauthorized collection of payments Your infringement of intellectual property rights Any claim made by customers due to your actions or omissions 18. Suspension & Termination automessa.com may suspend or terminate vendor engagement at any time if: You violate these Terms You fail to deliver agreed work You provide poor-quality service You misuse customer or company data You damage our reputation You collect unauthorized payments You violate platform policies or laws You disclose confidential information You act fraudulently, abusively, or unprofessionally You create legal, technical, financial, or reputational risk Upon termination, you must return or delete all confidential information, login credentials, customer data, and project materials belonging to automessa.com. Any pending payment may be withheld, adjusted, or cancelled if termination is due to breach, fraud, negligence, or incomplete work. 19. Independent Vendor Relationship Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, agency, or franchise relationship between you and automessa.com. You act as an independent vendor or contractor. You are responsible for your own taxes, employees, tools, expenses, insurance, licenses, and legal compliance. You do not have authority to bind automessa.com to any agreement unless expressly authorized in writing. 20. Changes to Vendor Terms We may update, modify, or replace these Vendor Terms & Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Your continued work with automessa.com after changes are posted means that you accept the updated Vendor Terms. 21. Governing Law & Jurisdiction These Vendor Terms shall be governed by and interpreted according to the laws of India. Any dispute arising from these Vendor Terms, vendor engagement, payments, service delivery, confidentiality, or business relationship shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat, India. Where applicable, arbitration, mediation, or other dispute resolution methods may be required before litigation. 22. Contact Us For questions regarding these Vendor Terms & Conditions, please contact us: automessa.com Email: info@automessa.com Website: www.automessa.com