Effective Date: October 3, 2025
Last Updated: October 3, 2025
Automessa ("Company," "we," "our," or "us") is committed to protecting the privacy of our users, customers, clients, vendors, and visitors ("you," "your," or "customers"). This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our website, mobile applications, WhatsApp Business API services, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings collectively referred to as the "Services."
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
We may collect personal information such as:
Full name
Email address
Mobile or phone number
Business name and details
Billing details including address, GST, and tax information
Login credentials, stored in encrypted form
1.2 Business & Customer Data
When you use our Services, we may collect and process business and customer-related data, including:
WhatsApp API numbers linked to your account
Messages sent and received through APIs for delivery, support, and logs
Customer details uploaded to CRM, including contacts, tags, attributes, and notes
Chatbot configurations, flows, and triggers
Automation workflows
Campaign records and message activity
1.3 Payment Information
We may collect transaction-related information through secure payment gateways.
We do not store credit card details, debit card details, UPI PINs, net banking passwords, or sensitive banking credentials on our servers.
1.4 Technical & Usage Data
We may automatically collect technical and usage-related data, including:
IP address
Device identifiers
Browser type
Operating system
Access logs
Crash reports
Performance analytics
Cookies, beacons, and tracking tools for session management
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Authenticate and secure user accounts
Facilitate communication through WhatsApp, Facebook, Instagram, Messenger, and related platforms
Process transactions and manage billing
Automate workflows, campaigns, and chatbot responses
Offer personalized experiences and recommendations
Provide customer support and resolve technical issues
Send service updates, promotions, and alerts with consent
Monitor platform usage and prevent fraud, spam, or abuse
Comply with legal obligations and regulatory requirements
3. How We Share Your Information
We do not sell your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
3.1 With Service Providers
We may share necessary information with trusted service providers, including:
Payment gateways
Hosting providers
API providers
SMS/email providers
Analytics tools
Security providers
Technical support providers
3.2 With Business Partners
We may share data with connected business and technology partners where required to provide our Services, including:
Meta, including WhatsApp, Facebook, and Instagram, for API integrations
Third-party applications connected through automation tools
Shopify, WooCommerce, CRM platforms, payment gateways, and related integrations
3.3 For Legal Compliance
We may disclose information when required to:
Comply with applicable laws, court orders, or law enforcement requests
Enforce our Terms & Conditions
Prevent fraud, abuse, spam, or unauthorized activity
Protect the rights, safety, and property of Automessa, our users, or others
3.4 Business Transfers
In case of merger, acquisition, restructuring, partnership, financing, or sale of assets, your data may be transferred as part of that transaction.
4. Data Retention
Customer data stored in CRM remains available until you delete it or close your account.
Transactional, billing, tax, and legal records may be retained as required by applicable law.
Logs and analytics are typically retained for up to 12 months unless longer retention is required for security, compliance, legal, or operational purposes.
When data is no longer required, we may delete, anonymize, or securely archive it.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Maintain user sessions
Remember preferences and login status
Measure site traffic
Improve website and platform performance
Deliver relevant communication
Detect suspicious activity and improve security
You may disable cookies through your browser settings. However, some features of our website or platform may not function properly if cookies are disabled.
6. Data Security
We implement reasonable industry-standard security practices to protect your information, including:
SSL/TLS encryption for data transmission
Encrypted storage for sensitive information
Regular security reviews
Role-based access control for team members
Access restrictions for internal systems
Security monitoring and vulnerability checks
However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
You are also responsible for protecting your account credentials and preventing unauthorized access to your account.
7. Your Rights
Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information, including:
Access your personal data
Correct or update inaccurate data
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
You can exercise these rights by contacting us at info@automessa.com.
We may need to verify your identity before processing certain requests.
8. Customer Data Responsibility
If you upload, import, store, or process customer data through Automessa, you confirm that:
You have obtained valid consent from your customers.
You have the legal right to use the uploaded customer data.
Your customers have agreed to receive communication from you.
You will not upload purchased, scraped, unauthorized, or illegally collected data.
You will comply with applicable data protection, privacy, telecom, and messaging laws.
You are solely responsible for the legality, accuracy, and consent status of customer data used through our Services.
Automessa is not responsible for claims, complaints, penalties, or legal actions caused by your misuse of customer data.
9. Third-Party Links & Integrations
Our Services may include links or integrations with third-party platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites, platforms, or services.
We encourage you to review their privacy policies and terms before sharing information with them.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
11. International Data Transfers
As we integrate with global platforms such as Meta, WhatsApp, Shopify, WooCommerce, cloud services, and other third-party providers, your data may be transferred, stored, or processed outside your country.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
12. Cloudflare Turnstile & Security Tools
We may use Cloudflare Turnstile or similar security tools to protect our forms, website, and platform from spam, bots, abuse, and unauthorized activity.
These tools may process limited technical information such as IP address, browser details, device information, and interaction signals for security verification purposes.
This helps us maintain platform security and prevent misuse of our Services.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, security practices, or legal requirements.
Updated versions will be posted on this page with a revised "Last Updated" date.
Your continued use of our Services after changes are posted means that you accept the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact us:
Automessa
Email: info@automessa.com
Phone: +91 9274515083
Website: www.automessa.com