User Terms

Effective Date: April 27, 2025 Last Updated: April 27, 2025 Welcome to automessa.com (“Company,” “we,” “our,” or “us”). These User Terms & Conditions govern your access to and use of our website, platform, mobile application, WhatsApp Business API services, Messenger, Instagram integrations, CRM, chatbot builder, automation tools, and related services collectively referred to as the “Services.” By accessing, registering, or using our Services, you (“User,” “Customer,” or “Client”) agree to follow these Terms. If you do not agree with these Terms, please stop using our Services immediately. 1. User Eligibility To use automessa.com, you must be at least 18 years old. By using our Services, you confirm that: You are legally capable of entering into these Terms. You are using the Services for lawful business or personal purposes. If you are using the Services on behalf of a company, you have the authority to bind that company to these Terms. You agree to follow all applicable laws, Meta policies, WhatsApp Business policies, and third-party platform guidelines. 2. User Account Registration To access certain features, you may be required to create an account. You agree to provide accurate, complete, and updated information, including: Full name Email address Phone number Business name Business details Billing information, if applicable You are responsible for keeping your account information updated. We may suspend or restrict your account if the information provided is false, incomplete, misleading, or violates our policies. 3. Account Security You are responsible for maintaining the confidentiality of your login credentials. You agree not to: Share your account login details with unauthorized users Allow misuse of your account Use another user’s account without permission Attempt to gain unauthorized access to any account, system, or data Any activity performed through your account will be considered your responsibility. automessa.com shall not be liable for any loss caused by unauthorized access due to your negligence, weak password, shared credentials, or failure to secure your account. 4. User Responsibilities As a user of automessa.com, you agree to: Use the Services only for lawful purposes Follow WhatsApp, Meta, Facebook, Instagram, and third-party platform policies Obtain proper consent before uploading or messaging customer contacts Use customer data responsibly and legally Ensure your messages, campaigns, templates, and automation flows are compliant Pay all applicable fees on time Avoid spam, fraud, abuse, or misleading communication Maintain the confidentiality of your account and business data You are solely responsible for all content, data, contacts, campaigns, messages, templates, and automation activities performed through your account. 5. Acceptable Use Policy You must not use automessa.com for: Illegal, abusive, fraudulent, or misleading activities Sending spam or unsolicited bulk messages Sending prohibited, harmful, offensive, or deceptive content Violating WhatsApp, Meta, Facebook, Instagram, or third-party policies Uploading malware, viruses, harmful scripts, or malicious code Attempting unauthorized access to systems, servers, APIs, or accounts Misusing automation tools, APIs, or messaging systems Collecting or using customer data without proper consent Sending messages that violate privacy, telecom, consumer protection, or data protection laws Violation of this section may result in immediate suspension or termination of your account without refund. 6. WhatsApp Business API & Meta Compliance If you use WhatsApp Business API, Facebook, Instagram, Messenger, or any Meta-related service through automessa.com, you agree to comply with Meta’s policies and approval requirements. You understand that Meta/WhatsApp has full control over: Business verification approval WhatsApp Business API approval Display name approval GreenTick verification Message template approval Campaign restrictions Account quality status Messaging limits Account suspension or restrictions automessa.com may assist with setup, integration, and verification guidance, but we do not guarantee any approval from Meta, WhatsApp, or third-party platforms. 7. Customer Data & Consent You are responsible for obtaining valid consent from your customers, leads, contacts, or users before uploading, storing, processing, or messaging them through our platform. You confirm that: You have lawful permission to use all uploaded customer data. Your contacts have agreed to receive communication from you. You will not upload purchased, scraped, unauthorized, or illegally collected data. You will comply with applicable data protection and privacy laws. automessa.com may access and process message logs, automation flows, CRM data, campaign data, and customer interaction records only for providing, supporting, improving, and securing the Services. We are not responsible for claims, complaints, penalties, or legal actions caused by your misuse of customer data. 8. Payments, Subscription & Recharge All prices are listed in INR (₹), unless otherwise stated, and are exclusive of applicable taxes. You agree to pay all charges related to your selected plan, subscription, message credits, API usage, setup fees, add-ons, custom integrations, or third-party charges. Certain services may require: Advance subscription payment Minimum recharge amount Message credit balance Setup charges API usage charges Third-party platform fees Failure to make payment on time may result in suspension, limitation, or termination of your account. 9. Refund Policy Once a service is activated, payments are non-refundable unless required by applicable law or clearly mentioned in our Refund Policy. Non-refundable services may include: Subscription fees after activation WhatsApp API setup charges GreenTick assistance fees Meta verification assistance fees Custom integration charges Message credits already used Third-party charges Paid add-ons Consultation or onboarding fees No refund will be provided if your account is suspended or terminated due to violation of these Terms. 10. GreenTick & Verification Services automessa.com may provide assistance for WhatsApp Business Verification, Meta Business verification, display name approval, and GreenTick verification. However, final approval is completely controlled by Meta/WhatsApp. We do not guarantee: GreenTick approval Meta Business verification approval WhatsApp API approval Display name approval Template approval Messaging limit increase Campaign approval Fees paid for GreenTick, verification, or related assistance are non-refundable once the process has started or submission has been made. 11. User Content & Campaigns You are fully responsible for all content created, uploaded, sent, or managed through your account, including: Message templates Broadcast campaigns Automation flows Chatbot replies Media files Customer lists CRM records Promotional messages Transactional messages You agree not to send content that is illegal, abusive, misleading, offensive, defamatory, harassing, fraudulent, or prohibited by applicable laws or platform policies. We reserve the right to review, restrict, remove, or block any content that violates these Terms or creates risk for our platform. 12. Message Delivery Disclaimer Message delivery depends on multiple external factors, including Meta/WhatsApp systems, telecom networks, recipient availability, template approval, account quality, internet connectivity, and third-party infrastructure. automessa.com does not guarantee: 100% message delivery Specific delivery time Read rate Reply rate Lead generation results Sales conversion Campaign performance Template approval Continuous API access You are responsible for ensuring that all communication is consent-based and policy-compliant. 13. Third-Party Services Our Services may integrate with third-party platforms such as: Meta WhatsApp Facebook Instagram Messenger Shopify WooCommerce Payment gateways CRM tools Email services Cloud or analytics platforms We are not responsible for third-party downtime, API changes, pricing changes, account restrictions, policy updates, data loss, or service interruptions. Your use of third-party services is governed by their own terms and policies. 14. Intellectual Property All trademarks, logos, software, designs, source code, dashboards, workflows, features, content, documentation, and technology related to automessa.com are owned by automessa.com or its licensors. You receive a limited, non-exclusive, non-transferable, and revocable license to use our Services according to these Terms. You may not: Copy or reproduce our platform Reverse-engineer our software Resell or redistribute our Services without permission Modify, duplicate, or exploit our technology Use our brand name, logo, or content without written approval Create competing products using our platform design, workflows, or features 15. Service Availability We aim to provide reliable service, but we do not guarantee uninterrupted, error-free, or 100% available service. Service may be affected by: Scheduled maintenance Emergency maintenance Server issues Internet failures API limitations Meta/WhatsApp downtime Third-party outages Security updates Force majeure events automessa.com shall not be liable for losses caused by downtime, message failure, delay, API interruption, or third-party service issues. 16. Suspension & Termination You may stop using our Services or request account termination at any time by contacting us. We may suspend, restrict, or terminate your account if: You violate these Terms You fail to pay applicable fees You misuse APIs, automation tools, or messaging services You send spam or prohibited content You violate Meta, WhatsApp, or third-party policies Your account creates legal, technical, security, or reputational risk You misuse customer data You engage in fraudulent or unlawful activity After termination, your account data may be deleted, restricted, or retained only as required for legal, tax, compliance, security, or operational purposes. 17. Limitation of Liability To the maximum extent permitted by law, automessa.com shall not be liable for indirect, incidental, special, consequential, punitive, or business-related damages. This includes but is not limited to: Loss of revenue Loss of profit Loss of customers Loss of business opportunity Loss of data Message delivery failure API downtime Meta or WhatsApp restrictions GreenTick rejection Campaign failure Customer complaints caused by your misuse Our total liability shall be limited to the amount paid by you to automessa.com for the Services during the last 12 months. 18. Indemnification You agree to indemnify and hold harmless automessa.com, its owners, employees, partners, vendors, affiliates, and service providers from any claims, damages, losses, penalties, legal fees, or expenses arising from: Your use or misuse of the Services Your violation of these Terms Your violation of Meta, WhatsApp, or third-party policies Your violation of applicable laws Your failure to obtain customer consent Your misuse of customer data Your message content, campaigns, templates, or automation flows Any complaint, claim, or legal action made by your customers or third parties 19. Changes to User Terms We may update, modify, or replace these User Terms & Conditions at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes are posted means that you accept the updated Terms. We recommend reviewing this page periodically. 20. Governing Law & Jurisdiction These Terms shall be governed by and interpreted according to the laws of India. Any disputes arising from these Terms, your use of the Services, payments, service delivery, or platform usage shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat, India. Where applicable, arbitration or mediation may be required before litigation in accordance with applicable law. 21. Contact Us For questions regarding these User Terms & Conditions, please contact us: automessa.com Email: info@automessa.com Website: www.automessa.com