Privacy Policy
Effective Date: April 27, 2025
Last Updated: April 27, 2025
automessa.com (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our users, customers, clients, vendors, and visitors (“you,” “your,” or “users”).
This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use our website, platform, mobile application, WhatsApp Business API services, Messenger, Instagram integrations, CRM, chatbot builder, automation tools, and related services collectively referred to as the “Services.”
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you use our Services.
1.1 Personal Information
We may collect personal information such as:
Full name
Email address
Mobile or phone number
Business name
Business address
Billing address
GST, tax, or business registration details
Login credentials, stored in encrypted form
Support communication details
1.2 Business & Customer Data
When you use our platform, we may collect and process business-related and customer-related data, including:
WhatsApp API numbers linked to your account
Meta Business Manager details
WhatsApp Business Account details
Customer contacts uploaded to CRM
Customer names, phone numbers, tags, notes, and attributes
Messages sent and received through APIs
Chatbot configurations, flows, and triggers
Automation workflows
Campaign data
Template messages
CRM activity records
Customer interaction history
This data is processed to provide, operate, improve, and support our Services.
1.3 Payment Information
We may collect transaction-related information such as:
Payment status
Invoice details
Plan or subscription details
Recharge history
Billing records
Transaction reference numbers
We do not store sensitive credit card, debit card, UPI PIN, net banking password, or banking credentials on our servers. Payments are processed through secure third-party payment gateways.
1.4 Technical & Usage Data
We may automatically collect technical and usage-related information, including:
IP address
Device information
Browser type
Operating system
Login time and access logs
Pages visited
Features used
Crash reports
Performance analytics
Cookies and tracking data
Security logs
This information helps us monitor performance, improve security, prevent abuse, and enhance user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide, operate, and maintain our Services
To create and manage user accounts
To authenticate users and secure accounts
To provide WhatsApp Business API, Facebook, Instagram, and Messenger integrations
To manage CRM, chatbot, automation, and campaign features
To process payments, subscriptions, invoices, and billing
To provide customer support and technical assistance
To troubleshoot errors and improve platform performance
To personalize your experience
To send service updates, alerts, notifications, and important communications
To send promotional or marketing communication, where permitted or consented
To monitor usage and prevent misuse, fraud, spam, or abuse
To comply with legal, tax, regulatory, and security obligations
To enforce our Terms & Conditions and other policies
3. How We Share Your Information
We do not sell your personal information to third parties for marketing purposes.
We may share your information only in the following situations:
3.1 With Service Providers
We may share necessary information with trusted service providers who help us operate our Services, such as:
Hosting providers
Cloud infrastructure providers
Payment gateways
SMS/email service providers
Analytics providers
Security providers
Technical support tools
API service providers
These providers are authorized to use your information only as necessary to provide services to us.
3.2 With Meta & Third-Party Platforms
Since our Services may integrate with WhatsApp, Facebook, Instagram, Messenger, and other platforms, certain data may be shared with or processed through third-party platforms such as:
Meta
WhatsApp
Facebook
Instagram
Messenger
Shopify
WooCommerce
Payment gateways
CRM tools
Other connected third-party applications
Your use of these platforms is also subject to their respective privacy policies and terms.
3.3 For Legal Compliance
We may disclose information when required to:
Comply with applicable laws or regulations
Respond to legal requests, court orders, or government authorities
Prevent fraud, abuse, spam, or security threats
Enforce our Terms & Conditions
Protect the rights, property, and safety of automessa.com, our users, or others
3.4 Business Transfers
If automessa.com is involved in a merger, acquisition, restructuring, partnership, financing, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Data retention may include:
CRM and customer data retained until you delete it or close your account
Transactional and billing records retained as required by law
Legal, tax, and compliance records retained as per applicable regulations
Logs and analytics generally retained for a limited period unless required for security, legal, or operational purposes
Backup data retained temporarily according to our backup and recovery practices
When data is no longer required, we may delete, anonymize, or securely archive it.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience and platform functionality.
Cookies may be used to:
Maintain user sessions
Remember login status
Save preferences
Analyze website traffic
Improve platform performance
Detect suspicious activity
Deliver relevant communication or marketing
You may disable cookies through your browser settings. However, some features of our website or platform may not function properly if cookies are disabled.
6. Data Security
We use reasonable technical, administrative, and organizational security measures to protect your information.
These may include:
SSL/TLS encryption for data transmission
Encrypted storage for sensitive information
Secure login and authentication controls
Role-based access control
Access restrictions for internal teams
Security monitoring
Regular system updates
Backup and recovery practices
Vulnerability review and security checks
However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
You are also responsible for maintaining the confidentiality of your account credentials and preventing unauthorized access to your account.
7. Customer Data Responsibility
If you upload, import, store, or process customer data through automessa.com, you confirm that:
You have obtained proper consent from your customers.
You have the legal right to use the uploaded data.
Your customers have agreed to receive communication from you.
You will not upload purchased, scraped, unauthorized, or illegally collected data.
You will comply with applicable data protection, privacy, telecom, and messaging laws.
You are solely responsible for the legality, accuracy, and consent status of the customer data you upload or use through our Services.
automessa.com is not responsible for claims, complaints, penalties, or legal actions caused by your misuse of customer data.
8. WhatsApp, Meta & Messaging Data
When you use WhatsApp Business API, Facebook, Instagram, Messenger, or Meta-related services through our platform, your data may be processed through Meta or related third-party systems.
This may include:
Business verification details
Phone numbers
Message templates
Message logs
Delivery status
Campaign data
Customer interaction data
Account quality and API status information
Meta, WhatsApp, and other third-party platforms may process such data according to their own policies.
We are not responsible for privacy practices, decisions, restrictions, or data handling by Meta, WhatsApp, or other third-party platforms.
9. Your Rights
Depending on your jurisdiction and applicable laws, you may have certain rights regarding your personal information, including:
Right to access your personal data
Right to correct or update inaccurate data
Right to request deletion of your data
Right to restrict certain processing
Right to object to certain processing
Right to withdraw consent where applicable
Right to opt out of marketing communication
Right to request data portability, where applicable
To exercise these rights, you may contact us at info@automessa.com
.
We may need to verify your identity before processing certain requests.
10. Marketing Communications
We may send you service-related updates, important notices, product information, promotional offers, or marketing communication.
You may opt out of marketing communication at any time by following the unsubscribe instructions or contacting us.
Please note that even if you opt out of marketing messages, we may still send important service, billing, account, security, or legal notifications.
11. Third-Party Links & Integrations
Our website or platform may contain links to third-party websites, applications, or services.
We are not responsible for the privacy policies, content, security, or practices of third-party websites or platforms.
We encourage you to review the privacy policies and terms of any third-party services before sharing information with them.
12. Children’s Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children or minors.
If you believe that a minor has provided us with personal information, please contact us at info@automessa.com
, and we will take appropriate steps to delete such information.
13. International Data Transfers
Because our Services integrate with global platforms and cloud-based providers, your information may be transferred, stored, or processed outside your country or region.
Where applicable, we take reasonable steps to ensure that appropriate safeguards are used to protect your information during such transfers.
14. Data Breach & Security Incidents
In the event of a data breach or security incident affecting your personal data, we will take reasonable steps to investigate, control, and resolve the issue.
Where legally required, we may notify affected users, authorities, or regulatory bodies.
You agree to immediately notify us if you suspect unauthorized access, data misuse, or any security issue related to your account.
15. Updates to This Privacy Policy
We may update, modify, or replace this Privacy Policy from time to time to reflect changes in our business, Services, legal requirements, or operational practices.
Updated versions will be posted on this page with a revised “Last Updated” date.
Your continued use of our Services after changes are posted means that you accept the updated Privacy Policy.
We recommend reviewing this page periodically.
16. Contact Us
For any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact us:
automessa.com
Email: info@automessa.com
Website: www.automessa.com